It seems to be that a recent update or bug is preventing certain people from purchasing backward compatible Xbox 360 games on their Xbox One, or Xbox One X.
Note: This has not yet been tested or confirmed as an issue on the Xbox Series S or Xbox Series X.
Why is Microsoft preventing certain people from purchasing Xbox 360 games on their Xbox One? We’re not 100% sure, but we did some digging to find out ways you can get around it.
As usual, the results will surprise you.
The Reason You can’t Buy Xbox 360 Games on the Xbox One
There seems to be no logical reason for the issue of purchasing Xbox 360 games on your Xbox One.
What we found in our own research and experience is that there seems to be an issue with Account Age, as in the birth date that you have listed on your account, that prevents you from using this function.
Individuals whose account age is currently younger than 18 are having trouble buying Xbox 360 games on Xbox One.
Even though this is completely arbitrary and ludicrous, luckily there are a few ways to get around it. Let’s go!
Option #1 – Purchase the Games on an Xbox 360
The first option that makes the most sense is to log in to an Xbox 360 console and purchase the games there. Since your Microsoft account works and syncs across multiple devices, you’ll be able to download and play your purchased Xbox 360 games on your Xbox One.
But what if you don’t have a spare Xbox 360 laying around?
Option #2 – Buy Xbox 360 Games via the Microsoft Store Online
The second option is to purchase Xbox 360 games via the Microsoft Online store.
Much like purchasing games on your Xbox 360, the games you purchase in the Microsoft Store will sync to your other devices. There are even some Xbox One games you can play on your Windows 10 PC.
If you still want to try and fix the root of the problem, which is the birth date on the account being under 18, there are 2 remaining options.
Option #3 – Change the Birth Date on the Account
If you, your parents, or a friend set up the Microsoft account a specific way, you may have the option to change the birth date on the account to allow it to be over 18 years old.
Whether this was done by mistake or you’re trying to override the default settings (or bug) that Microsoft has, here is what you (or your parent)need to do:
- Navigate to The Family Settings in your Microsoft Account
- Select Manage My Child’s Profile Info
- Select Edit this Child’s Personal Info
- Update Birthdate
- Select Save
This should allow you to purchase Xbox 360 games on Xbox One, Xbox One S, or Xbox One X.
Note: If you didn’t originally provide consent to change this information upon account creation, you won’t be able to change the child’s personal info and date of birth in the Microsoft account settings.
Option #4 – Wait Until the Age on Your Account is 18 Years Old
Unfortunately, if you can’t change the birth date on the account, you’ll have to buy your games through other means.
Eventually, you’ll be able to purchase games when you (or your account) turn 18 years old, but until then you won’t be able to.
You could create a new Xbox account and update the age upon creating it (without any limitations). We all know the pitfalls of creating a new account, but here’s something worth considering:
As of January 2021, You can get Xbox Game Pass Ultimate, which includes Xbox Live for $1 for the first month. After that, it’s $14.99/month for Xbox Live + TONS of amazing content. We have it here at XboxDIY and highly recommend it.
We hope this article helped you fix the issue of not being able to buy Xbox 360 on Xbox One. Even though there are workarounds for this, it’s a strange occurrence you can’t purchase the games as you would normally expect.